Summary
Game design and development student (Full Sail University, dual degree, expected 2027) with a background in high-volume customer service and a portfolio focused on systems and encounter design. Shipped a UE5 combat level and authored a full game design document. Applying meticulous attention to detail and communication skills to game QA and junior design roles.
Portfolio
The Array — Level Design — UE5
2025–2026Unreal Engine 5
- Designed and built a single-player combat FPS level from greybox to final art across two production milestones inside a team Agile and Perforce workflow.
- Authored a 14-beat critical path and a laser-routing puzzle that teaches in isolation then layers with combat for a mastery finale.
- Implemented Blueprint systems: Niagara laser with collision, elevator call buttons, and vault-door audio sequence.
- Incorporated 66-item instructor feedback pass from Alpha into Beta build; scored full marks on both milestones.
ProjectTera — Systems Design — GDD v1.3
2025–PresentSolo project
- Sole designer on a 5-player co-op survival horror FPS; authored full game design document covering core loop, five playable archetypes, six wonder weapons, enemy hierarchy, progression, and perk systems.
- Designed a Triforce / Loom duality where cooperation is a mechanical system, not just a theme — selfish play triggers escalating debuffs, unified play builds compounding power.
- Conducted firsthand encounter teardowns of Der Riese and Ascension, extracting three authorable design primitives now embedded in the GDD as binding constraints.
Experience
Client Services Representative II
Nov 2025 – Mar 2026Bank of America
- Handled escalated customer issues and account management in a high-volume inbound environment.
- Maintained accuracy and professionalism under sustained pressure across back-to-back calls.
Associate Customer Service Representative
Nov 2025Wells Fargo
- Resolved complex banking inquiries and account disputes; consistently met quality and handle-time metrics.
Customer Service Representative III
Aug 2023 – May 2025Consumer Cellular
- Reached Level 3 / top tier within the CSR structure, handling the most complex escalations and serving as a peer resource for newer agents.
- Managed high call volumes with strong CSAT scores across two-plus years in the role.
Fulfillment Center Associate
Jun 2021 – Aug 2023Amazon
- Maintained pick-rate and accuracy targets in a fast-paced warehouse environment across a two-year tenure.
Education
Bachelor of Science — Interactive Technology: Game Design
Expected 2027Full Sail University
- Dual degree program alongside Associate of Science in Game Development. 4.0 GPA.
- Relevant coursework: level design, systems design, game production (Perforce, ClickUp), Blueprint, UE5.
Associate of Science — Game Development
June 2026Full Sail University
- Graduated Valedictorian with a 4.0 GPA.
Skills
- Engines
- Unreal Engine 5, Godot
- Design
- Systems design, encounter design, level design, GDD authoring, playtesting
- Technical
- Blueprint, Python, Perforce, Git, ClickUp, Figma
- Soft skills
- High-volume customer communication, written documentation, cross-functional collaboration